Shipping Policy
This Shipping & Delivery Policy explains the delivery charges, order processing times and estimated delivery times for products purchased from Storage Pty.
We aim to provide clear delivery information before customers place an order.
1. Company Information
Company Name: Storage Pty
Website: storagepty.com
Email: sales@storagepty.com
Phone: +44 7466 234561
Address: 659 Eccles New Rd, Salford, M50 1AY, United Kingdom.
For questions regarding delivery or an existing order, please contact us using the details above.
2. Delivery Area
Storage Pty delivers throughout the United Kingdom.
Our standard delivery charge is: £600 per order
The applicable delivery charge will be disclosed before the order is completed and should also appear on the customer’s order confirmation, quotation or invoice, as applicable.
3. Order Cut-Off Time
Our daily order cut-off time is: 5:00 PM. Time Zone: (GMT+00:00) Greenwich Mean Time (London)
A working day can begin its applicable handling period from that working day.
Orders received after 5:00 PM will begin their applicable handling period from the next working day.
Orders received on weekends or UK public holidays will begin processing on the next working day.
4. Handling Time
Our standard handling time is: 1–5 working days, Monday- Friday
Handling time is the period required to process and prepare an order before it is dispatched or handed over for delivery.
The handling period begins according to the order cut-off rules described above.
5. Transit Time
Once an order has been dispatched or handed over for delivery, the estimated transit time is 1–5 working days Monday- Friday
Transit time refers to the period between dispatch and delivery to the customer’s delivery address.
6. Shipping Containers and Large Products
Shipping containers and other large products require suitable transportation and delivery access.
Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible for the vehicle and equipment required to complete delivery.
Before delivery, customers should ensure that:
- The delivery address is correct.
- Suitable vehicle access is available.
- The delivery area is clear of unnecessary obstructions.
- The intended placement area is prepared and reasonably accessible.
- Any necessary permissions for access or placement have been obtained by the customer.
If we require additional information concerning access before delivery, we will contact the customer.
7. Delivery Scheduling
After an order has been processed and prepared for dispatch, Storage Pty or the relevant delivery provider may contact the customer regarding delivery arrangements.
Where a specific delivery date or delivery window is communicated, customers should ensure that the delivery location is accessible at the agreed time.
Any delivery date provided is subject to circumstances reasonably outside our control, including severe weather, road closures, transport disruption or other unforeseen events.
If a significant delay becomes known to us, we will make reasonable efforts to inform the affected customer.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order or accepting a quotation.
Please check your delivery details carefully before confirming an order.
If you notice an error in your delivery address, contact us as soon as possible at:
sales@storagepty.com
+44 7466 234561
Changes requested after an order has entered the delivery process may not always be possible.
9. Delivery Inspection
We recommend inspecting the product as soon as reasonably possible following delivery.
If you believe that the product delivered is incorrect, damaged or materially different from its description, please contact Storage Pty promptly.
Where appropriate, we may request photographs or other reasonable information to help us investigate the issue.
Reporting an issue promptly helps us investigate and resolve delivery concerns efficiently and does not affect your statutory rights.
10. Failed or Inaccessible Delivery
Customers should ensure that the delivery location can reasonably accommodate the vehicle and equipment required to deliver the ordered product.
If delivery cannot be completed because the customer supplied an incorrect address, failed to disclose a material access restriction, or the delivery location cannot reasonably be accessed, please contact us so that alternative arrangements can be discussed.
If an additional delivery attempt or additional service results in a further charge, we will disclose the applicable charge and obtain agreement before arranging the chargeable additional service.
11. Delivery Delays
Our normal estimated delivery period is 2–10 working days.
Occasionally, circumstances outside our reasonable control may affect delivery. These may include severe weather, road closures, transportation disruption or other unforeseen events.
Where we become aware of a significant delay affecting an order, we will make reasonable efforts to contact the customer and provide updated information.
Nothing in this section limits any rights a customer may have under applicable UK consumer law.
12. Order Tracking and Delivery Updates
Where tracking information or delivery updates are available for an order, they may be provided to the customer by Storage Pty or the relevant delivery provider.
Because shipping containers and other large products may use specialist transportation rather than conventional parcel services, conventional online parcel tracking may not be available for every order.
Customers may contact us for information regarding the status of an order.
13. Returns Following Delivery
Returns, cancellations and refunds are governed by our separate Returns & Refunds Policy.
Customers should review that policy for information concerning eligible returns, cancellations, faulty products and refunds.
16. Contact Us
If you have questions about shipping, delivery times, delivery charges or an existing order, please contact:
Storage Pty
Customer Support Team
Email: sales@storagepty.com
Phone: +44 7466 234561
Address: 659 Eccles New Rd, Salford, M50 1AY, United Kingdom.