Returns and Refunds Policy
At Storage Pty, we want customers to have clear information about returns, cancellations and refunds before purchasing from us.
This policy applies to eligible purchases made from Storage Pty through storagepty.com or directly through our sales team. Nothing in this policy limits your statutory rights under applicable UK consumer law.
Returns
Accept returns for both defective and non-defective products
Exchanges
Accept exchanges
Product condition
New and slightly used
Window
14 days
Method
By mail
Return label
Included in the package, Free
Restocking fees
No cost
Refund processing time
10 days
1. Company Information
Company Name: Storage Pty
Website: storagepty.com
Email: sales@storagepty.com
Phone: +44 7466 234561
Address: 659 Eccles New Rd, Salford, M50 1AY, United Kingdom.
For questions regarding a return, cancellation or refund, please contact us using the details above.
2. Cancelling an Online Order
If you are purchasing as a consumer and your order is eligible for statutory cancellation rights, you generally have 14 days from the day after you receive the goods to tell us that you wish to cancel the order.
After notifying us of your cancellation, you generally have a further 14 days to return the goods, unless we have agreed to collect them.
Because shipping containers are large and require specialist transport, please contact us before attempting to return a container. We will provide or agree the appropriate return or collection arrangements.
Different rules may apply to goods that are made to your specifications or clearly personalised, as explained below.
3. How to Request a Return or Cancellation
To request a return or cancellation, contact us at:
Email: sales@storagepty.com
Phone: +44 7466 234561
Please provide:
- Your full name
- Order or invoice number
- Product purchased
- Delivery address
- Reason for contacting us
- Photographs where you are reporting damage, defects or an incorrect product
We will review your request and provide the appropriate next steps.
Do not arrange independent return transportation for a shipping container until return arrangements have been agreed with Storage Pty.
4. Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, not as described or different from what you ordered, please contact us as soon as reasonably possible.
Where appropriate, we may ask you to provide photographs or other information that allows us to assess the issue.
Your statutory rights are not affected by this policy.
Where UK consumer law gives you a right to reject faulty or non-conforming goods, Storage Pty will provide the applicable remedy, which may include a refund, repair or replacement depending on the circumstances and applicable law.
Where you validly reject faulty goods under your statutory rights, Storage Pty will bear the reasonable cost of returning or collecting those goods where required by law.
5. Inspection on Delivery
We recommend inspecting the container or other product as soon as reasonably possible after delivery.
If you notice visible transportation damage, an incorrect product or another obvious issue, please contact us promptly at sales@storagepty.com.
Providing photographs of the issue can help us investigate your claim more efficiently.
Reporting an issue promptly helps us resolve it, but this requirement does not remove or reduce any statutory rights you may have.
6. New and Used Shipping Containers
Storage Pty may sell products in different conditions, including new and used shipping containers.
The applicable condition will be stated on the relevant product page, quotation or order documentation.
Used containers may have cosmetic signs of previous use, such as scratches, dents, surface marks, fading or other reasonable wear consistent with their stated condition.
Normal characteristics that were accurately disclosed before purchase are not treated as defects merely because the product is used.
This does not affect your rights where goods are faulty, unsafe, materially different from their description or otherwise fail to meet requirements imposed by applicable consumer law.
7. Modified and Customised Containers
Some containers may be modified or customised according to a customer’s specific requirements.
Examples may include containers specifically altered with customer-selected or customer-specified:
- Doors
- Windows
- Roller shutters
- Electrical installations
- Plumbing
- Internal partitions
- Insulation
- Interior finishes
- Openings or structural modifications
- Other individually requested modifications
Where a product is genuinely made to your specifications or clearly personalised, the standard change-of-mind cancellation right may not apply.
We will not describe a standard product as custom-made merely because it is prepared or sourced after an order is placed.
Your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods remain unaffected.
8. Return Eligibility
- Timeframe: You may return eligible Products within 14 calendar days from the date of delivery, as confirmed by our shipping carrier.
- Condition: Products must be unused, undamaged, and in their original condition (e.g., no modifications, dents, or added wear beyond delivery). Custom Products (e.g., modified Tiny House Capsules) are exempt unless defective.
- Proof of Purchase: A receipt, order confirmation, or invoice is required for all returns.
9. Return Condition
For an eligible change-of-mind return, you are responsible for taking reasonable care of the product while it is in your possession.
You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where permitted by law, we may make an appropriate deduction from a refund if the value of the goods has been reduced because they were handled beyond what was reasonably necessary to inspect them.
This does not apply in a way that restricts your statutory rights concerning faulty or misdescribed goods.
10. Return Transportation Costs
For eligible change-of-mind cancellations, responsibility for return transportation costs will depend on the circumstances and the information provided to you before purchase.
Because shipping containers cannot normally be returned through standard parcel services, specialist transport may be required.
Please contact Storage Pty before arranging a return so that appropriate collection or transportation arrangements can be discussed.
Where goods are faulty, damaged, incorrect or otherwise legally rejected because they do not conform to the contract, Storage Pty will bear reasonable return or collection costs where required by UK law.
11. Refunds
Once a return or cancellation has been accepted and the applicable refund conditions have been satisfied, refunds will be processed in accordance with applicable UK consumer law.
For eligible distance-sale cancellations involving returned goods, we will issue the required refund without undue delay and no later than 10 days after receiving the goods back or receiving evidence that they have been returned, whichever occurs first, where applicable.
Where Storage Pty has agreed to collect the goods, different statutory timing rules may apply.
Where you exercise a valid statutory right to reject faulty goods, any refund due will be made without undue delay and within the period required by applicable law.
12. How Refunds Are Issued
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.
Storage Pty does not charge customers a fee simply for receiving a refund where such a fee is prohibited by law.
The time taken for funds to appear after we issue a refund may depend on your bank or payment provider.
13. Original Delivery Charges
For an eligible cancellation covered by UK distance-selling cancellation rights, we will refund the applicable standard outbound delivery charge where required by law.
If you selected a delivery service that cost more than our least expensive standard delivery option, we are not required to refund the additional amount above the standard delivery cost.
Different rules may apply to returns arising from faulty, damaged, incorrect or misdescribed goods.
14. Non-Returnable Products
Change-of-mind cancellation rights may not apply to certain products where an applicable legal exception exists, including goods that are genuinely made to the customer’s specifications or clearly personalised.
An exclusion from change-of-mind cancellation rights does not remove your statutory rights if a product is faulty, damaged, unsafe, misdescribed or otherwise does not conform to the contract.
15. Business Customers
Some statutory consumer cancellation rights described in this policy apply specifically to individuals purchasing as consumers.
If you purchase products wholly or mainly for business purposes, different contractual terms and legal rights may apply.
Any applicable business-to-business return or cancellation terms should be confirmed in the quotation, invoice, order documentation or other terms agreed between Storage Pty and the business customer.
16. Proof of Purchase
We may ask for reasonable proof that the product was purchased from Storage Pty before processing a return, refund, repair or replacement.
Suitable proof may include an order confirmation, invoice, receipt, transaction record or other evidence of purchase.
17. Contact Us
If you have questions about a return, cancellation, damaged product or refund, contact us:
Customer Support Team
Email: sales@storagepty.com
Phone: +44 7466 234561
Address: 659 Eccles New Rd, Salford, M50 1AY, United Kingdom.